Draught Lager Prices Experience Significant 11% Increase

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Draught lager prices have seen a significant 11% increase since March 2023, according to recent data from the Office for National Statistics (ONS). This has led to concerns among pub-goers and publicans alike, as the cost of a pint of beer continues to rise. The price hike affects both lager and cask ale, with some brands seeing increases of up to 12% per keg.

The rise in prices is due to a number of factors, including increased production costs and a shortage of some key ingredients. The ongoing COVID-19 pandemic has also contributed to the rise, with many pubs and breweries struggling to stay afloat during lockdowns and restrictions. As a result, some have been forced to raise prices to cover their costs and keep their businesses running.

Despite the increase in prices, many pub-goers are still willing to pay for a pint of their favourite beer. However, others are turning to cheaper alternatives or opting to drink at home instead. Publicans are also feeling the pressure, with some struggling to make ends meet as a result of the price hike.

Reasons for the Increase

Brewing Costs

One of the main reasons for the increase in draught lager prices is the rising cost of brewing. The cost of ingredients such as hops and barley has increased due to a combination of factors including poor weather conditions and supply chain disruptions. In addition, energy costs have also risen, as breweries require a significant amount of energy to produce beer.

Transportation Costs

Another factor contributing to the increase in draught lager prices is the rising cost of transportation. As the cost of fuel increases, so does the cost of transporting beer from the brewery to the pub. In addition, there have been disruptions to the supply chain due to Brexit, which has led to increased costs and delays in transportation.

To offset these rising costs, breweries have had to increase their prices, which has resulted in higher prices for consumers. While this increase in price may be difficult for some consumers to swallow, it is important to remember that the cost of production and transportation is a significant factor in the price of draught lager.

Impact on Consumers

The recent 11% increase in draught lager prices by the Carlsberg Marston’s Brewing Company (CMBC) is likely to have a significant impact on consumers. This section explores the potential effects of the price hike on beer drinkers.

Price Comparison with Other Beers

The price comparison between CMBC’s draught lagers and other beers will be one of the key factors that will determine the impact on consumers. While the price hike is significant, it is important to note that CMBC’s lagers are still competitively priced compared to other brands. For example, a pint of Carlsberg Export will now cost around £4.60, which is still cheaper than many craft beers on the market.

However, the price hike may be more noticeable for regular beer drinkers who are used to paying lower prices for their favourite lagers. They may start to compare prices with other brands and switch to cheaper alternatives if they feel that the price increase is too high.

Potential Changes in Consumption Habits

Another potential impact of the price hike is that consumers may change their consumption habits. They may start to drink less beer or switch to other alcoholic drinks that are cheaper. This could have a knock-on effect on the overall sales of draught lagers, which could be a concern for CMBC and other beer manufacturers.

On the other hand, some consumers may be willing to pay higher prices for CMBC’s lagers if they perceive them to be of higher quality or if they are loyal to the brand. This could help to offset any potential losses in sales.

In summary, the 11% increase in draught lager prices reflects the ongoing challenges faced by the hospitality industry. Rising production costs, inflationary pressures, supply chain disruptions, and taxation policies have all contributed to this upward trend. As businesses and consumers navigate these price changes, it remains crucial for pubs and bars to strike a balance between maintaining profitability and providing value to their customers. Additionally, continued monitoring of market trends and adjusting strategies accordingly will be essential to ensure long-term sustainability in the face of evolving market dynamics.

The Pubs Advisory Service can help your pub business to become more profitable. If you need help, then please get in contact with us today by clicking HERE.

Hospitality Sector Continues to Struggle Despite Drop in Headline Inflation Rate

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Despite a slight ease to the headline rate of inflation, the hospitality sector is still suffering, according to trade bodies from across the industry. Figures from the Office for National Statistics (ONS) reveal that the headline rate of inflation fell to 8.7% in April, down from 10.1% in March. However, hospitality firms are still struggling to recover from the impact of the pandemic, with many facing ongoing challenges such as staff shortages, supply chain disruptions, and rising costs.

The hospitality sector has been hit hard by the pandemic, with many businesses forced to close or operate at reduced capacity for extended periods. Although restrictions have started to ease, many firms are still struggling to attract customers and generate revenue. The easing of the headline rate of inflation may provide some relief, but it is unlikely to solve the underlying challenges facing the industry.

Trade bodies from across the hospitality sector have called for additional support from the government to help businesses recover from the impact of the pandemic. They have also highlighted the need for greater investment in training and skills development to address the ongoing staff shortages that are affecting many firms. Despite the challenges facing the industry, many businesses remain optimistic about the future and are working hard to adapt to the changing landscape.

Impact of Inflation on the Hospitality Sector

The hospitality sector has been struggling despite the ease of the headline rate of inflation. The industry is still facing challenges due to rising costs of goods and services and a decrease in consumer spending.

Rising Costs of Goods and Services

One of the biggest challenges the hospitality sector is facing is the rising costs of goods and services. The increase in inflation has resulted in higher prices for essential items such as food, fuel, and energy. As a result, hospitality firms are struggling to maintain their profit margins, and many are being forced to increase their prices to cover their costs.

Moreover, the rise in inflation has also led to an increase in the cost of labour. The hospitality sector relies heavily on low-skilled workers, and the increase in the minimum wage has put additional pressure on employers. This has resulted in many firms reducing their workforce or cutting back on staff hours to save costs.

Decrease in Consumer Spending

Another significant impact of inflation on the hospitality sector is the decrease in consumer spending. As prices continue to rise, consumers are becoming more cautious with their spending, and many are choosing to cut back on non-essential items such as eating out or going on holiday.

Moreover, the ongoing COVID-19 pandemic has also had a significant impact on consumer behaviour. Many people are still hesitant to travel or socialise, which has resulted in a decrease in demand for hospitality services.

In conclusion, despite the ease of the headline rate of inflation, the hospitality sector is still facing significant challenges. The rising costs of goods and services and the decrease in consumer spending have put additional pressure on firms, and many are struggling to stay afloat. The industry will need to adapt and find innovative ways to reduce costs and attract consumers to survive in the current economic climate.

The Pubs Advisory Service can help your pub business to become more profitable. If you need help, then please get in contact with us today by clicking HERE.

Business Rates Appeal System Failing to Deliver Fair Outcomes

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The business rates appeal system in the UK has come under scrutiny in recent years, with experts claiming that it is not working effectively. According to data from the government’s Check Challenge Appeal (CCA) system, over 845,000 appeals have been registered since its launch in 2017, indicating that many businesses are unhappy with their rates. Despite this, the number of appeals received has fallen from around 10,000 per month to just 1,000 per month since the new appeal system was introduced.

Rating experts at Colliers have stated that the CCA system “clearly isn’t working” and that there has been a “tsunami of appeals” as businesses rush to register their complaints. The controversy surrounding the new rates has only added to the confusion and frustration felt by many business owners. Even the Valuations Office has acknowledged that the appeal system is not working effectively, highlighting the need for urgent reform.

The business rates appeal system is an important aspect of the UK’s taxation system, and its current failings are having a significant impact on businesses across the country. As such, it is crucial that the government takes action to address these issues and ensure that the system is fair, transparent and efficient.

The Problem with the Current Business Rates Appeal System

Despite the introduction of the Check Challenge Appeal (CCA) system in 2017, the business rates appeal system in the UK is still facing significant challenges. Businesses are finding it difficult to navigate the appeals process, and the system is not providing the adequate support and transparency that businesses need.

Inadequate Support for Businesses

One of the major issues with the current business rates appeal system is the lack of support for businesses. Many businesses are struggling to understand the appeals process, and they are not receiving the guidance they need to make informed decisions. This lack of support is particularly problematic for small businesses, who may not have the resources to hire experts to help them navigate the system.

Lack of Transparency and Consistency

Another significant problem with the current business rates appeal system is the lack of transparency and consistency. Businesses are finding it difficult to understand how their rates have been calculated, and there is a lack of consistency in the way that rates are assessed across different regions and industries. This lack of transparency and consistency is making it difficult for businesses to plan for the future and make informed decisions.

Lengthy and Costly Appeals Process

The appeals process for business rates is also lengthy and costly. The CCA system was introduced to speed up the appeals process, but many businesses are still finding that it takes too long to get a decision. This is particularly problematic for businesses that are struggling financially, as they may not have the resources to continue paying their rates while they wait for a decision.

Additionally, the cost of appealing business rates is also a significant issue. Businesses must pay a fee to appeal their rates, and many are finding that the cost of appealing is prohibitively expensive. This is particularly problematic for small businesses, who may not have the financial resources to pay for an appeal.

In conclusion, the current business rates appeal system in the UK confronts substantial challenges. Businesses encounter difficulties navigating the appeals process, while support and transparency remain inadequate. The lengthy and costly nature of appeals further inhibits businesses from effective planning and decision-making. Urgent reforms are necessary to ensure fair and efficient business rates appeal system that supports the growth and success of businesses across the country.

If your pub business needs help navigating the appeals process then please get in contact with the Pubs Advisory Service today by clicking HERE.

Hospitality Vacancies Remain High

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The hospitality industry has been grappling with a staff shortage crisis for some time now, and despite the decline in job vacancies, the sector is still struggling to fill positions. According to the Office for National Statistics (ONS), there were 132,000 unfilled roles in the UK hospitality industry between February and April 2023. This figure represents a decline of 37,000 job vacancies over the past year, but the number of vacancies still remains stubbornly high.

Despite the decline in job vacancies, the hospitality industry continues to face a significant challenge in recruiting and retaining employees. The sector has been hit hard by the COVID-19 pandemic, with many workers leaving the industry due to the uncertainty surrounding their jobs and the health risks associated with working in close proximity to others. The decline in job vacancies is a positive sign, but it is clear that the industry needs to do more to attract and retain workers if it is to fully recover from the impact of the pandemic.

According to the latest report from UK Hospitality (UKH), job vacancies in the hospitality sector continue to remain at high levels. Despite the challenges faced by the industry due to the ongoing pandemic and related restrictions, the demand for workers in the hospitality sector remains robust.

The report indicates that the sector is experiencing a sustained need for skilled and enthusiastic individuals to fill various roles across restaurants, hotels, bars, and other hospitality establishments. This demand is attributed to factors such as the gradual easing of restrictions, the reopening of venues, and the pent-up consumer demand for dining and leisure experiences.

Current State of Hospitality Vacancies

Overview of the Hospitality Industry

The hospitality industry is a significant contributor to the UK economy, providing jobs to millions of people. However, the industry has been hit hard by the pandemic, and the number of job vacancies in the sector has remained stubbornly high. According to the Office for National Statistics (ONS), the number of hospitality job vacancies fell by 22% over the last year and by 9% in the last quarter. Despite this decline, there are still 132,000 vacancies in the sector, which is 48% higher than pre-Covid levels.

UKH highlights the importance of attracting and retaining talent in the industry, emphasizing the diverse range of career opportunities available. They also emphasize the need for collaboration between the government, industry stakeholders, and educational institutions to support training and development programs that nurture future talent.

While job vacancies in the hospitality sector present opportunities for job seekers, they also pose challenges for businesses. The competition for skilled workers is fierce, prompting many operators to offer competitive wages, benefits, and career progression pathways to attract and retain staff.

Factors Contributing to High Vacancy Rates

Several factors are contributing to the high vacancy rates in the hospitality industry. One of the main reasons is the staffing shortage caused by the pandemic. Many workers have left the industry due to furloughs, redundancies, or uncertainty about their future. Additionally, the industry is facing a skills gap, with many vacancies requiring specific training or qualifications.

Another contributing factor is the low pay and poor working conditions in the industry. Many hospitality workers are paid minimum wage or just above it, and they often work long hours with little job security. This has led to a lack of interest in hospitality jobs, with many workers opting for other industries that offer better pay and working conditions.

Regional Differences in Hospitality Vacancies

The hospitality industry is not evenly distributed across the UK, and there are significant regional differences in the number of job vacancies. According to the ONS, London has the highest number of hospitality job vacancies, with 28,000 vacancies in the sector. The South East and North West also have high numbers of vacancies, with 18,000 and 14,000 respectively.

In contrast, the East Midlands and Yorkshire and the Humber have the lowest number of hospitality job vacancies, with just 6,000 and 7,000 respectively. This disparity may be due to differences in the size and type of hospitality businesses in each region, as well as the level of tourism and consumer demand.

Conclusion

The report from UK Hospitality serves as a reminder of the vital role the sector plays in driving economic growth and employment opportunities across the country. It highlights the ongoing need for support and recognition from policymakers to ensure the long-term sustainability and success of the hospitality industry.

As the sector continues to recover and adapt to the changing landscape, addressing the job vacancies and workforce requirements will be crucial. Efforts to promote the industry, enhance skills development, and create a favourable working environment will be essential in attracting and retaining talent in the vibrant and dynamic hospitality sector.

The Pubs Advisory Service can help your pub business to become more profitable. If you need help, then please get in contact with us today by clicking HERE.

Cocktail Demand on the Rise: How Pubs Can Boost Summer Sales

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Pubs have always been a popular destination for people to socialize and relax over a few drinks. However, with the growing demand for cocktails, pub owners need to keep up with the changing trends and offer a wider variety of drinks to their customers. According to a recent report, the demand for cocktails is on the rise, and pubs and bars have a great opportunity to drive sales by tapping into this trend.

Consumers are increasingly looking for quality drinks, particularly during the summer months. With the rise of social media, people are also more interested in trying out new and unique cocktails that they can share with their friends online. Pubs and bars can take advantage of this trend by offering a variety of fruity and fresh flavours, as well as popular classics. Key occasions, such as bank holidays, can also be a great opportunity to attract customers with special cocktail menus and promotions.

Why Cocktails are a Must-Have for Pubs This Summer

The Rising Demand for Cocktails

Cocktails have become increasingly popular in recent years, and this trend is set to continue this summer. According to a report by Diageo, the cocktail category is worth £624 million in the UK, and pubs can tap into this growing demand by offering a range of cocktails on their menus.

Customers are looking for new and exciting drinks to try, and cocktails offer a unique and creative option that can set a pub apart from its competitors. With the rise of social media, customers are also looking for photogenic drinks to share with their followers, and cocktails are the perfect option for this.

Cocktails as a Profitable Option for Pubs

Cocktails can be a profitable option for pubs, as they typically have higher profit margins than other drinks. While the initial cost of ingredients and equipment may be higher, pubs can charge more for cocktails than they can for beer or wine, which can result in higher profits.

Pubs can also offer cocktails on tap, which is a growing trend in the industry. This allows pubs to serve consistent drinks quickly and can be a more efficient option than making cocktails to order.

In addition, pubs can offer cocktail specials during happy hour or other promotions, which can attract customers and increase sales. By offering a range of cocktails on their menus, pubs can tap into the growing demand for these drinks and drive sales this summer.

Overall, cocktails are a must-have for pubs this summer. By offering a range of creative and photogenic drinks, pubs can attract customers and increase profits. With the rising demand for cocktails, pubs that don’t offer these drinks on their menus risk falling behind their competitors.

Creating a Cocktail Menu That Works

Pubs looking to drive sales this summer should tap into the growing demand for cocktails. Creating a cocktail menu that works can be a great way to attract new customers and keep existing ones coming back for more. Here are some tips for creating a cocktail menu that works.

Understanding Your Customer Base

The first step in creating a cocktail menu that works is to understand your customer base. Who are your customers? What are their preferences? What are their favourite drinks? Understanding your customer base will help you choose the right cocktails and pricing strategies.

Choosing the Right Cocktails

Choosing the right cocktails is crucial to the success of your cocktail menu. You need to choose cocktails that are popular and that your customers will enjoy. You also need to choose cocktails that are easy to make and that can be made quickly during busy periods. Some popular cocktails to consider include:

  • Margarita
  • Mojito
  • Cosmopolitan
  • Old Fashioned
  • Espresso Martini

You should also consider offering some non-alcoholic cocktails for customers who don’t drink alcohol.

Pricing Strategies

Pricing your cocktails correctly is important to the success of your cocktail menu. You need to strike a balance between making a profit and pricing your cocktails competitively. Some pricing strategies to consider include:

  • Fixed pricing: Set a fixed price for all cocktails on your menu.
  • Tiered pricing: Offer different pricing tiers based on the quality of the ingredients used.
  • Happy hour pricing: Offer discounted pricing during certain times of the day.

You should also consider offering promotions and deals to encourage customers to try your cocktails.

Creating a cocktail menu that works can be a great way to drive sales this summer. By understanding your customer base, choosing the right cocktails, and pricing your cocktails correctly, you can create a menu that is both profitable and popular.

The Pubs Advisory Service can help your pub business to become more profitable. If you need help, then please get in contact with us today by clicking HERE.

Significant Impact on Business Viability: Rising Interest Rates

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The recent increase in interest rates has dealt another blow to the struggling pub industry, exacerbating its economic challenges. Rising rates have imposed additional financial burdens on pubs, already grappling with various issues such as high operating costs and labour shortages.

Rising interest rates can have a significant impact on the viability of businesses, both large and small. As interest rates increase, companies may face higher borrowing costs, which can affect their ability to invest in new projects, expand operations, or even maintain their current level of activity. Additionally, rising interest rates can lead to a decrease in consumer spending, as individuals may have less disposable income to spend on goods and services.

For small businesses in particular, rising interest rates can be particularly challenging. Many small businesses rely on loans and lines of credit to fund their operations, and higher borrowing costs can make it more difficult to access the capital they need to grow. This can be especially problematic for businesses that are already struggling to stay afloat, as higher interest rates can make it even more difficult to turn a profit.

Overall, it is important for businesses to be aware of the potential impact of rising interest rates on their operations. By staying informed and taking steps to mitigate the risks associated with higher borrowing costs, companies can position themselves for long-term success in an increasingly challenging economic environment.

The Impact of Rising Interest Rates on Business Viability

Understanding Interest Rates

Interest rates are the cost of borrowing money from a lender. When the interest rates are high, businesses have to pay more to borrow money, impacting their profitability. The interest rates are determined by the central bank of the country, which sets the base rate. The base rate is the interest rate at which the central bank lends money to commercial banks.

Effects of Rising Interest Rates on Business Viability

Rising interest rates can have a significant impact on the viability of a business. When interest rates rise, the cost of borrowing increases, which can lead to a decrease in investment and spending. This can cause a slowdown in economic growth and reduce the profitability of businesses. Rising interest rates can also increase the cost of servicing debt, which can lead to financial distress for businesses that have a high level of debt.

Factors That Determine Business Viability

Several factors determine the viability of a business, including the level of debt, cash flow, profitability, and market conditions. When interest rates rise, businesses with a high level of debt may struggle to service their debt, which can lead to financial distress. Cash flow is also important for businesses, as it determines their ability to meet their financial obligations. Rising interest rates can impact cash flow, as businesses may have to pay more to borrow money.

Profitability is another important factor that determines the viability of a business. When interest rates rise, the cost of borrowing increases, which can impact profitability. Businesses may have to reduce their investment and spending to maintain their profitability, which can impact their growth prospects. Market conditions also play a role in determining the viability of a business. Rising interest rates can impact consumer spending, which can impact the revenue of businesses.

Conclusion

The decision to raise interest rates has come at a particularly challenging time for pubs, as they continue to recover from the long-lasting impacts of the pandemic. The increased borrowing costs associated with higher interest rates put additional pressure on pub owners, many of whom are already dealing with reduced revenues and financial constraints.

The higher interest rates have implications for both existing loans and potential borrowing for pub businesses. It means increased costs for servicing existing debt and may deter some operators from seeking additional financing for necessary investments or expansion.

The pub industry has been advocating for more support and relief measures to mitigate the impacts of the ongoing challenges. Many believe that the timing of the interest rate hike could have been more considerate, given the fragile state of the hospitality sector and its efforts to regain stability.

However, it is important to note that interest rate adjustments are a tool used by central banks to manage broader economic factors. While the increase may have negative consequences for pubs, it is part of a larger economic strategy aimed at addressing inflation and maintaining overall financial stability.

Pub operators will need to carefully assess their financial strategies, including loan restructuring, cost management, and exploring alternative sources of funding. Adapting to the new interest rate environment may require innovative approaches to maintain profitability and navigate through economic challenges.

Despite the adverse effects of rising interest rates, the pub industry remains resilient and determined to overcome these obstacles. By focusing on operational efficiency, customer experience, and seeking available support mechanisms, pubs can work towards a sustainable future in an evolving economic landscape.

The Pubs Advisory Service can help your pub business to become more profitable. If you need help, then please get in contact with us today by clicking HERE.

Coronation Bank Holiday Weekend: Rainfall affects trade as pubs pour 50.5 million pints

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Over the recent Coronation Weekend, drinkers in the UK consumed 50.5 million pints of draught beer and cider, according to The Oxford Partnership. Although this was a significant increase of 5.7% compared to the Jubilee bank holiday last year, the wet weather was a damper on trade.

The British Beer and Pub Association (BBPA) had expected 62 million pints to be poured over the weekend, which would have seen a £120 million boost for UK pubs. However, the rain may have kept some people away from the pubs, leading to a potential loss of revenue for the industry.

Despite the less-than-ideal weather conditions, the increase in pints poured compared to the previous year is a positive sign for the UK pub industry, which has been hit hard by the coronavirus pandemic. As lockdown restrictions ease and more people are vaccinated, the hope is that the industry will continue to recover and thrive.

Overview of the Coronation Event

The coronation of King Charles III was a grand event that attracted a large number of people from across the United Kingdom. The ceremony took place on May 6, 2023, at Westminster Abbey in London. It was a historic occasion that marked the beginning of a new era for the country.

Attendance

The coronation was attended by a large number of people, including members of the royal family, politicians, and dignitaries from around the world. The ceremony was also broadcast live on television, allowing millions of people to witness the event from the comfort of their homes.

Pints Poured

According to reports, more than 50.5 million pints of beer were poured during the coronation weekend. However, the rainy weather put a damper on trade for some pubs and restaurants. Despite this, many businesses reported increased revenue during the event.

Revenue Generated

The coronation generated significant revenue for the hospitality industry, with many businesses reporting increased sales during the weekend. Hotels, restaurants, and pubs saw a surge in bookings and customers, as people flocked to London to witness the historic occasion. The event also provided a boost to the local economy, with many businesses benefiting from the influx of visitors.

Overall, the coronation of King Charles III was a grand event that brought people together from all over the world to celebrate the beginning of a new era for the United Kingdom. Despite the rainy weather, the event was a success, generating significant revenue for the hospitality industry and providing a boost to the local economy.

Impact of Rain on Trade

The Coronation Weekend saw a significant increase in the consumption of draught beer and cider across the UK, with 50.5 million pints poured despite the wet weather. However, the impact of rain on trade was not entirely positive, with vendors facing a range of challenges.

Effect on Sales

Not all pubs were able to capitalize on the holiday weekend. Some establishments faced difficulties due to intermittent rain showers and ongoing restrictions impacting capacity and social distancing requirements. These factors limited the number of customers pubs could accommodate and affected overall trade. The rain had a significant impact on sales for many vendors, particularly those operating outside. With people preferring to stay indoors, there was a reduction in footfall, leading to lower sales. The impact was felt most by small vendors who did not have the resources to set up indoor venues.

Challenges Faced by Vendors

Vendors had to face several challenges due to the rain. The first challenge was the need to keep the products dry. Many vendors had to invest in waterproof tents and covers to keep their products dry. However, this was not always possible, and some vendors had to face the risk of their products getting damaged due to the rain.

Another challenge faced by vendors was the need to maintain hygiene standards. With the rain, there was a higher risk of contamination, and vendors had to take extra precautions to ensure that their products were safe for consumption. This included investing in additional cleaning supplies and ensuring that their staff maintained strict hygiene protocols.

Finally, the rain also impacted vendors’ ability to transport their products. With the wet weather, roads and transport routes were often congested, leading to delays and higher transportation costs. This was particularly challenging for vendors who had to transport their products over long distances.

Outlook

The long-term outlook remains hopeful as the summer season approaches, and more people seek opportunities to socialize and enjoy hospitality experiences. Pubs are adapting their offerings to cater to changing consumer demands, including the continuation of outdoor seating options and the introduction of new events and promotions.

As the industry continues to navigate the recovery phase, pub operators remain committed to providing a safe and enjoyable environment for their customers. They are closely monitoring government guidelines and adjusting their operations accordingly to maximize trade while prioritizing the health and well-being of both customers and staff.

Overall, the Coronation Bank Holiday weekend brought a mixed bag of trade results for pubs, highlighting the ongoing challenges and opportunities that the industry faces in its path to recovery.

The Pubs Advisory Service can help your pub business to become more profitable. If you need help, then please get in contact with us today by clicking HERE.

Hospitality Rising and #RiseFastWorkYoung campaign increase appeal of working in hospitality sector

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Hospitality Rising, a UK-based initiative, has helped boost the appeal of working in the hospitality industry by 14%. In the past year, the number of UK adults who consider hospitality an appealing industry to work in has increased from one in five to more than one in three. The initiative aims to fill the current jobs gap in the sector, which currently stands at around 400,000 vacancies.

The hospitality industry has been hit hard by the COVID-19 pandemic, with many businesses struggling to stay afloat. One of the biggest challenges facing the industry is a shortage of staff, with many workers leaving the sector during the pandemic. Hospitality Rising aims to address this issue by promoting the benefits of working in the sector and encouraging more people to consider a career in hospitality. The initiative has already reached nearly half of 18-30 year-olds in the UK, successfully boosting the appeal of working in the pub sector.

The Importance of Hospitality in the Pub Sector

The pub sector is an important part of the hospitality industry, providing a space for people to socialize, relax, and enjoy food and drinks. The success of a pub often depends on the quality of its hospitality, which can make or break a customer’s experience. In this section, we will explore the role of hospitality in the pub sector and the impact it has on customer experience.

The Role of Hospitality in the Pub Sector

Hospitality is a vital component of the pub sector. It involves creating a welcoming and friendly atmosphere, providing excellent customer service, and ensuring that customers feel valued and appreciated. This can include greeting customers as they enter the pub, taking their orders promptly, and ensuring that their food and drinks are served in a timely manner.

In addition to providing excellent service, hospitality also involves creating a comfortable and enjoyable environment for customers. This can include ensuring that the pub is clean and well-maintained, playing music that is appropriate for the atmosphere, and creating a welcoming and inviting decor.

The Impact of Hospitality on Customer Experience

The quality of hospitality in a pub can have a significant impact on the customer experience. Customers are more likely to return to a pub where they feel welcomed and appreciated, where the service is excellent, and where they can relax and enjoy themselves.

On the other hand, poor hospitality can lead to a negative customer experience, which can result in customers choosing to go elsewhere in the future. This can have a significant impact on the success of a pub, as repeat business is essential for long-term success.

In conclusion, hospitality is a crucial component of the pub sector, and it plays a significant role in creating a positive customer experience. By providing excellent service, creating a welcoming and comfortable environment, and ensuring that customers feel valued and appreciated, pubs can build a loyal customer base and ensure long-term success.

The Benefits of Hospitality Rising in the Pub Sector

Hospitality Rising has been successful in boosting the appeal of working in the hospitality industry, particularly in the pub sector. This initiative has brought many benefits to pub owners and operators, including increased appeal to job seekers, improved staff retention, and higher customer satisfaction.

Increased Appeal to Job Seekers

Hospitality Rising has helped to change the perception of the pub sector as a career choice. According to a recent study by Hospitality Rising in partnership with research consultancy KAM, 35% of UK adults now consider a career in hospitality, up from 20% just a year ago. This indicates that the initiative has been successful in making the pub sector more attractive to job seekers. The hospitality sector has shown the largest increase in the consideration to work in the industry compared to other sectors such as education, retail and construction. The success of the “Rise Fast, Work Young” campaign was attributed to the positive shift in perception, with 46% of the target demographic aged between 18 and 30 seeing and remembering the campaign, and 76% of that group saying it would encourage them to work in the sector. The results were also positive for older job seekers, with 75% of those aged between 31 and 40 saying the ads would encourage them to work in the industry. Founder of Hospitality Rising and campaign director, Mark McCulloch, emphasised the need for new talent in the industry and called on all operators to invest in the campaign’s second year, starting in September.

Improved Staff Retention

The hospitality industry is known for its high staff turnover rates, which can be costly for pub owners and operators. However, Hospitality Rising has helped to improve staff retention rates in the pub sector. By making the industry more appealing to job seekers, the initiative has helped to attract and retain skilled workers. This has led to a more stable workforce and improved productivity.

Higher Customer Satisfaction

Happy staff leads to happy customers. Hospitality Rising has helped to improve customer satisfaction levels in the pub sector by improving staff morale and engagement. When staff are happy and engaged, they are more likely to provide excellent customer service, which can lead to increased customer loyalty and repeat business.

In summary, Hospitality Rising has brought many benefits to the pub sector, including increased appeal to job seekers, improved staff retention, and higher customer satisfaction. This initiative has helped to change the perception of the industry and make it a more attractive career choice for many people.

 

The Pubs Advisory Service can help your pub business to become more profitable. If you need help, then please get in contact with us today by clicking HERE.

 

 

 

Fresh Rail Strikes Announced: Pub Sector Loses Hope

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The UK pub sector is facing further disruption as fresh rail strikes have been announced, causing businesses to lose hope for a successful summer season. The strikes, organised by the train drivers’ union ASLEF, are in response to a rejected pay offer from 16 companies with whom it is in dispute. The most recent pay proposal was deemed “risible” and “not designed to be accepted” by ASLEF.

According to trade body UKHospitality, the rail strikes have already cost the UK hospitality sector £1.5bn in December alone. The sector is now facing a crucial summer season, and the announcement of further strikes is causing concern for businesses that have already been struggling due to the Covid-19 pandemic. The strikes are expected to cause significant disruption to the travel plans of customers, potentially leading to cancelled bookings and lost revenue for pubs and restaurants.

Pubs group Fuller, Smith & Turner has already reported a loss of £4m in sales due to the impact of ongoing rail strikes. The chain, which operates almost 400 pubs, has warned that it will miss its profit targets this year as a result. The situation is causing businesses to lose hope that the crucial summer season will be uninterrupted by disruption, despite hopes that pay offers would bring the rail strikes to an end.

The hospitality sector has voiced concerns over the impact of planned rail strikes by the ASLEF union in May and June 2023. The strikes are expected to disrupt travel plans for thousands of people, including tourists and business travellers, and could have a significant impact on the hospitality industry.

Industry groups have called on the government and unions to work together to find a solution that minimises the impact on businesses and consumers. They have also urged the government to provide support for affected businesses, including financial assistance and support for alternative transport options.

Some businesses have already reported cancellations and reduced bookings as a result of the planned strikes. The timing of the strikes, which coincide with peak tourism season, is likely to exacerbate the impact on the hospitality sector, which is already facing a range of challenges, including rising costs and labour shortages.

The ASLEF union has defended the strikes, citing concerns over pay and working conditions for train drivers. However, some have criticised the timing of the strikes, arguing that they will do little to resolve the underlying issues and will only serve to harm businesses and consumers.

As the date of the strikes approaches, businesses in the hospitality sector will be closely monitoring the situation and working to minimise the impact on their operations. Many are calling on the government to take action to prevent future strikes and to provide support for affected businesses in the event that they do occur.

The Pubs Advisory Service can help your pub business to become more profitable. If you need help, then please get in contact with us today by clicking HERE.

Fake Review Ban: Delivering Fairness to Online Consumers

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A new bill aimed at banning fake reviews is set to come into force in the United Kingdom, aimed at delivering fairness for both hospitality venues and their customers. According to a recent report, fake reviews have been a major problem for businesses, as they can cause irreparable damage, offer consumers a misleading view of a business, and devalue the efforts of honest customers leaving genuine feedback.

The new legislation will make it illegal for companies to include standardized provisions that threaten or penalize people for posting honest reviews. For example, in an online transaction, it would be illegal for a company to include a provision in its terms and conditions that prohibits or punishes negative reviews by customers. The legislation is expected to provide much-needed protection for businesses and consumers alike.

The move comes as part of a wider crackdown on fake reviews and other deceptive or unfair review and endorsement practices. The Federal Trade Commission in the United States has also been exploring potential rulemaking to combat these practices, such as using fake reviews, suppressing negative reviews, and paying for positive reviews.

Understanding Fake Reviews

Fake reviews are reviews that are not genuine or honest. They are reviews that are created with the intention of misleading others. Fake reviews can be created by businesses or individuals who have a vested interest in promoting a product or service. They can also be created by competitors who want to damage the reputation of a business.

What are Fake Reviews?

Fake reviews are reviews that are not written by genuine customers. They can be created by businesses, individuals, or even bots. Fake reviews can be positive or negative, but they are always intended to manipulate the perception of a product or service.

Some common types of fake reviews include:

  • Fake positive reviews: These are reviews that are created to make a product or service appear better than it actually is.
  • Fake negative reviews: These are reviews that are created to make a product or service appear worse than it actually is.
  • Paid reviews: These are reviews that are created by individuals who have been paid to write them.
  • Review swaps: These are reviews that are created when two businesses agree to write positive reviews for each other.
  • Robo reviews: These are reviews that are created by bots.

How do Fake Reviews Affect Businesses?

Fake reviews can have a significant impact on businesses. Positive fake reviews can make a product or service appear better than it actually is, which can lead to increased sales. Negative fake reviews can damage the reputation of a business, which can lead to decreased sales.

Businesses that are found to be using fake reviews can face severe consequences. They can be fined, sued, or even shut down. In addition to legal consequences, businesses that are found to be using fake reviews can also suffer from a damaged reputation.

Why are Fake Reviews a Problem?

Fake reviews are a problem because they can mislead consumers. When consumers rely on reviews to make purchasing decisions, they expect those reviews to be genuine and honest. When fake reviews are used to manipulate the perception of a product or service, consumers can be misled into purchasing decisions they would not have made otherwise.

Fake reviews can also have a negative impact on genuine businesses. When fake reviews are used to make a business appear better or worse than it actually is, it can create an unfair advantage or disadvantage for that business. This can lead to genuine businesses losing out on customers or revenue.

New regulations

New regulations banning fake reviews are set to come into effect soon, following concerns about the impact of false or misleading reviews on businesses and consumers. The move has been welcomed by industry groups, who have called for greater transparency and accountability in online reviews.

Under the new rules, businesses will be prohibited from posting fake reviews or manipulating reviews in any way. Review platforms will also be required to take steps to ensure that reviews are genuine and unbiased, and to remove any fake or misleading content promptly.

The regulations will apply to all businesses, including pubs, restaurants, and other hospitality businesses that rely on online reviews to attract customers. They are part of a wider effort to improve trust and transparency in the digital marketplace and to protect consumers from fraudulent or deceptive practices.

However, some have raised concerns about the practicalities of enforcing the new regulations, particularly given the global nature of the internet and the difficulty of policing reviews posted from overseas. There are also concerns about the potential impact of the new rules on small businesses, who may struggle to compete with larger companies with more resources to invest in online marketing and reputation management.

Despite these challenges, there is broad agreement that action is needed to tackle the problem of fake reviews and to protect businesses and consumers from the harmful effects of online fraud and deception. The new regulations are an important step towards achieving this goal and are likely to be welcomed by businesses and consumers alike.

The Pubs Advisory Service can help your pub business to become more profitable. If you need help, then please get in contact with us today by clicking HERE.