Pubs Advisory Service launch new podcast series titled OUR PUBS PODCAST

The Challenges and Future of the Pub Industry: A New Podcast Series titled OUR PUBS PODCAST

In a recent conversation, Chris and Mark delved into the multifaceted challenges facing the pub industry today. From financial pressures and lack of support for pub owners to the cultural significance of pubs in communities, their discussion was both comprehensive and insightful. They also shared their plans for a new podcast series aimed at addressing these issues and providing valuable resources for pub owners.

Exploring the Issues

The pub industry is facing numerous challenges, including financial pressures and a lack of support for pub owners. Chris and Mark highlighted the cultural significance of pubs in communities, emphasizing how these establishments serve as vital social hubs. They also discussed the exploitation within the sector and the impact of social media on the industry.

A New Podcast Series

To tackle these issues, Chris is launching a new podcast series. This series will provide resources for pub owners and explore various topics, such as exploitation in the sector and the impact of social media. The podcast will also feature personal experiences, the importance of networking, and the need for better access to reliable advice and support for pub owners.

Future Episodes and Content

Chris and Mark have outlined several exciting plans for future podcast episodes. They will cover the history of pub reform, the Fair Pint campaign, and the Bernie Crean case. They also plan to discuss the European Commission complaint and the oldest pubs in Britain, involving historians and archaeologists. Additionally, they will create content about the revitalized Kent LVA and develop a glossary of trade jargon and terms to help new publicans.

Engaging the Community

To engage the community, Chris has set up a website at pubs.expert to host podcast episodes and resources, including a trade jargon glossary. They will also create a WhatsApp channel for publicans to leave voice messages and share their stories. This channel will be promoted in the podcast and on the website, making it easy for pub owners to access and contribute.

Conclusion

The new podcast series by Chris  promises to be an invaluable resource for pub owners and enthusiasts alike. By addressing the challenges facing the pub industry and providing practical advice and support, they aim to make a positive impact on this vital sector. Stay tuned for the first episode, which will focus on help and support for publicans, and join the conversation on WhatsApp 07766073815 to share your experiences and insights.

Link to Podcasts on our Youtube Channel 

Scottish Pubs Code changes the game.

 

 

Unchain Your Pub: Unlock Freedom and Profit with Scotland’s Game-Changing MRO Lease!

Are you a tied pub tenant in Scotland, yearning for greater control and profitability? The wait is over. The Scottish Pubs Code, fully effective for Market Rent Only (MRO) rights from June 30, 2025, is your key to unprecedented freedom. Imagine operating your beloved pub free-of-tie, unshackling yourself from restrictive supplier obligations and paying only a truly fair market rent. This isn’t just a change; it’s a revolution for your business!

What is a Market Rent Only (MRO) Lease and Why Does It Matter to You?

Picture this: You call the shots. You choose your beers, your spirits, your supplies – from whomever offers the best quality and price. That’s the powerful reality of an MRO lease in Scotland. It’s a free-of-tie agreement where your rent reflects the true market value of your premises, no longer inflated by hidden ties. This newfound autonomy doesn’t just feel good; it directly translates into:

  • Significantly Boosted Profitability: Source products at competitive prices, directly impacting your bottom line.
  • Complete Control: Curate your inventory, set your own pricing, and truly differentiate your offering.
  • Strategic Growth: Make independent decisions that drive your pub’s unique success.

The MRO rights are now fully available, marking a monumental shift for eligible tenants across Scotland. This is your moment to seize control and redefine your pub’s future.

Your Essential Roadmap to Going Free-of-Tie in Scotland

Ready to embrace the freedom of an MRO lease? Here’s your straightforward, step-by-step guide to navigating the process with confidence:

Step 1: Ignite the Change – Send Your Formal MRO Request (MRO Notice)

This is your proactive first move! You must formally notify your pub-owning company of your intent to switch to an MRO lease under the Scottish Pubs Code. While there’s no rigid template, ensure your written notice is clear and includes:

  • Your full name
  • The name and address of your pub
  • Your current lease reference
  • A precise statement referencing the Code (e.g., “This notice is served under Regulation 16 of the Scottish Pubs Code Regulations 2024.”)

Timing is critical! You can serve this notice no earlier than six months before the halfway point of your lease. Ideally, aim for that halfway mark or another legally permitted trigger event. Serving it incorrectly or outside the allowed window could lead to rejection. Always keep proof of postage or delivery – critical deadlines begin the moment your landlord receives your notice!

Step 2: Anticipate Their Response – The Pub Company’s MRO Offer (Within 4 Weeks)

Once your landlord receives your MRO notice, they have a strict 28-day (4-week) deadline to reply. Their response will be one of two crucial documents:

  • A Formal MRO Offer: This will include their proposed market rent and either a draft amendment to your current lease or a brand-new free-of-tie lease. Remember, the Scottish Pubs Code dictates that the MRO lease offered cannot have terms worse than your current one, aside from the necessary changes to remove the tie.
  • A Refusal: If they deem you ineligible, they must provide a clear and detailed explanation for their refusal.

Scrutinise their offer meticulously. If 28 days pass without a response, or if their refusal feels unjust or unclear, you have the powerful right to escalate the issue directly to the Scottish Pubs Code Adjudicator.

Step 3: Negotiate Your Freedom – The Negotiation Period (Up to 8–12 Weeks)

With an MRO offer in hand, you enter the vital negotiation phase, typically lasting up to 8 weeks. This is your chance to agree on every detail of your new free-of-tie lease, especially the pivotal market rent.

Need more time to get it right? Both parties can mutually agree to extend discussions for an additional 4 weeks, giving you a total of up to 12 weeks to finalise everything.

If you reach an agreement during this period, congratulations! You’ll sign your new MRO lease and officially step into your free-of-tie future.

If, however, an agreement proves elusive, the process seamlessly moves to the next stage, ensuring an independent resolution.

Step 4: Ensuring Fairness – Independent Rent Assessment (If Needed)

Should negotiations stall, the Scottish Pubs Code provides a robust safety net: an independent rent assessment. This ensures a fair market rent is determined for your free-of-tie lease.

Here’s how this crucial step unfolds:

  • Appointing an Assessor (Within 3 Weeks): Your pub company has 3 weeks to appoint an experienced, independent rent assessor – but only with your consent. This expert will objectively determine the market rent for a free-of-tie lease.
  • Adjudicator’s Intervention (If No Agreement): If both parties cannot agree on an assessor within that 3-week window, either party has another 2 weeks to ask the Scottish Pubs Code Adjudicator to make the appointment for you.
  • The Assessment Report (Within 4 Weeks): Once appointed and provided with all necessary documentation, the rent assessor has 4 weeks to inspect your pub and deliver their independent rent report, clearly stating the fair market rent without any product ties.
  • Final MRO Offer (Within 4 Weeks): Based on this impartial report, your pub company then has 4 weeks to present you with a final MRO lease offer, incorporating the assessor’s determined rent.
  • Your Decisive Moment (Within 2 Weeks): You then have 2 weeks to accept or reject this final, binding offer.
    • If you accept: You’ll sign your new lease and officially become free-of-tie, ready to thrive with newfound autonomy.
    • If you decline: The MRO process concludes, unless you choose to pursue further dispute resolution.

Step 5: The Path to Resolution – Finalisation or Dispute

Accepting the final MRO lease offer marks your successful transition! You’re now on the exciting path to running your pub free-of-tie, with unprecedented control over your operations and sourcing. The entire MRO process typically takes around 4 to 6 months from start to finish.

However, if you don’t accept the final offer, or if any issues arise during the process (disagreements over deadlines, terms, etc.), remember: you have recourse. You can formally refer the matter to the Scottish Pubs Code Adjudicator for arbitration. This independent review ensures fairness and balance, leading to a conclusive decision that resolves the issue.

Don’t Navigate This Alone – Seek Expert Guidance!

Transitioning to an MRO lease is a significant strategic move. You don’t have to face it alone; informed guidance can be invaluable every step of the way. Unlock your pub’s true potential by registering with Pubs Advisory Service VIP subscription!

 

Pubs Code Review

The Department for Business and Trade is seeking views and evidence which will allow the government to assess the effectiveness of the Pubs Code and the Pubs Code Adjudicator’s (PCA’s) performance since it began in 2016. Anyone can take part you have until August to submit your evidence.

Tenants and Lessees remember your pubco/landlord/family brewer will be submitting their views to the Government and where possible trying to lessen the regulations, so do not think its all ok and you can afford to leave it to others to speak for you, you need to help yourself.

Please see our video post here

Scottish Pubs Code – draft guidance

Introducing Our New Step-by-Step Guide to Submitting a Dispute for Arbitration

We are excited to announce the release of our latest guide, the Step-by-Step Guide to Submitting a Dispute for Arbitration (Scottish PCA). This comprehensive guide is designed to help tenants navigate the arbitration process effectively and ensure compliance with the Scottish Pubs Code.

What’s Inside the Guide?

Our guide covers everything you need to know about submitting a dispute for arbitration

Why This Guide is Important

This guide is an essential resource for tenants who need to address disputes with pub-owning businesses. It provides clear and concise instructions to help you navigate the arbitration process and ensure your rights are protected.

Get Your Copy Today Click HERE

Our page on the Scottish Tied Pubs page is here – complete with an overview of the S-PCA service

Energy Contracts – seeking redress

For many years, pub owners have been amongst the hardest hit in hospitality and leisure by extortionate energy bills.

Until now, little did owners know that if they used a broker, a % of their bills could have included a secret commission paid by the supplier to the broker. As well as disclosed commission.
Energy brokers, who are trusted to act in the food faith of their clients, are not regulated, and this has been a major concern of OFGEM.

This secret commission is usually included in the unit price of the energy and can equate to tens of thousands of pounds over the year.

Subsequently, this secret and undisclosed commission is now being seen as fraudulent, and pub owners in most cases with the help of litigation experts who work on a ‘no win, no fee basis’, can seek the commissions back in damages from the Supplier.

Learn more and check your contracts at EUREKA ENERGY CLAIMS (eureka-energyclaims.co.uk)

UKH Warns of Persistent Inflation Due to Rising Business Costs

The UK Hospitality (UKH) association has issued a warning about the potential for “entrenched inflation” as businesses face mounting costs. Like many others, the hospitality industry is grappling with significant increases in expenses, posing a risk of long-term inflationary pressures.

The cost surge is attributed to various factors, including rising energy prices, escalating wages, and the continuous impact of supply chain disruptions. Businesses across the sector are experiencing financial strain as they navigate these challenges, which could have far-reaching consequences for the overall economy.

The hospitality sector relies heavily on energy, and the recent surge in energy prices has put substantial pressure on businesses’ operating budgets. Additionally, wages have been on an upward trajectory, partly influenced by labour shortages and increased competition for skilled workers. While higher wages are essential for attracting and retaining talent, they contribute to businesses’ cost burden.

Furthermore, the ongoing disruptions in supply chains have led to increased transportation costs and shortages of essential goods. This situation has forced businesses to find alternative sourcing options or absorb higher procurement expenses, impacting their overall profitability.

The combination of these factors has created a challenging environment for businesses in the hospitality sector. As costs continue to rise, there is a concern that these inflationary pressures could become entrenched, leading to long-term challenges for the industry and potentially impacting consumer prices.

In response to the situation, UKH is calling for a collaborative approach involving businesses, policymakers, and stakeholders to address the root causes of rising costs. It highlights the importance of finding sustainable solutions that can alleviate the financial burden on businesses without compromising on the quality of services or employment standards.

The implications of entrenched inflation in the hospitality sector could extend beyond the industry itself, affecting consumers, investors, and the broader economy. As such, it is crucial for all stakeholders to work together to mitigate the impact of growing business costs and safeguard the long-term stability of the sector.

In conclusion, the UK hospitality industry faces the risk of entrenched inflation due to mounting business costs. The challenges arising from energy prices, wages, and supply chain disruptions are straining businesses’ financial viability. Collaborative efforts and sustainable solutions are needed to address these issues and ensure the sector’s resilience amid the current economic climate.

The Pubs Advisory Service can help your pub business to become more profitable. If you need help, then please get in contact with us today by clicking HERE.

Rising Food Costs Exert Pressure on the Hospitality Industry

Spiralling food costs are putting enormous pressure on the hospitality industry in the UK. According to a new report from Fourth, ongoing hikes in food and drink prices are causing significant challenges for hospitality operators. The supply chain fragility caused by the pandemic and the war in Ukraine is also contributing to the problem.

The report highlights that the hospitality industry is still grappling with the fallout from the pandemic, with many businesses struggling to stay afloat. Spiralling food costs are adding to the pressure, making it even more challenging for operators to maintain profitability. The supply chain disruption caused by the pandemic and the ongoing conflict in Ukraine is exacerbating the issue, making it harder for hospitality businesses to source the ingredients they need at affordable prices.

The report suggests that the hospitality industry needs to find new ways to manage rising food costs and supply chain disruptions. Operators may need to consider alternative suppliers or adjust their menus to reflect the changing availability and cost of ingredients. While the challenges facing the industry are significant, there are opportunities for businesses that can adapt and find new ways to thrive in the current environment.

Understanding Spiralling Food Costs

The hospitality industry is facing mounting pressure as food costs continue to rise. Spiralling food costs are a result of various factors, including supply chain fragility, the pandemic, and geopolitical tensions.

Food inflation has been on the rise since the beginning of 2023, with the cost of food and drink rising by 4.5% in the first quarter alone. This has put a significant strain on the hospitality industry, which is already grappling with the fallout from the pandemic and the war in Ukraine.

One of the main drivers of spiralling food costs is supply chain fragility. The Covid-19 pandemic has disrupted global supply chains, leading to shortages of key ingredients and raw materials. This has driven up prices, as suppliers struggle to meet demand. In addition, geopolitical tensions, such as the war in Ukraine, have further disrupted supply chains, leading to further price increases.

Another factor contributing to rising food costs is the increasing demand for sustainable and organic food. Consumers are becoming more conscious of the environmental impact of the food they eat and are willing to pay a premium for sustainably sourced and organic produce. This has driven up the cost of these products, putting further pressure on the hospitality industry.

The hospitality industry is also facing rising labour costs, which are adding to the pressure of spiralling food costs. The introduction of the National Living Wage has increased the cost of labour, while the shortage of skilled workers has made it difficult for businesses to find staff.

In conclusion, spiralling food costs are a significant challenge for the hospitality industry. Supply chain fragility, the pandemic, geopolitical tensions, and the demand for sustainable and organic food are all contributing to rising food costs. The industry must find ways to manage these costs while maintaining quality and profitability.

Impact on the Hospitality Industry

The spiralling food costs have put immense pressure on the hospitality industry. The rising cost of goods sold (COGS) has significantly affected the profitability of the operators. According to a report from Fourth, the average costs have gone up by 10% compared to 2019, and some operators have reported an increase of up to 40% in their food bills. The gap between the theoretical COGS and the actual price paid by the operators is also increasing, leading to a significant impact on the industry’s profitability.

Effect on Operational Costs

The rising food costs have put a severe strain on the operational costs of the hospitality industry. The operators are finding it challenging to manage their expenses, and some have had to cut down on their staff or reduce their working hours. The supply chain fragility has made it difficult for the operators to plan their inventory, leading to a shortage of ingredients or an excess of inventory that may go to waste.

Influence on Menu Planning and Pricing

The impact of the rising food costs is also visible in the menu planning and pricing of the hospitality industry. The operators have had to make adjustments to their menu, either by reducing the portion size or by replacing expensive ingredients with cheaper alternatives. The rising cost of meat, fish, and dairy products has led to an increase in the price of the dishes that include these ingredients.

The operators are also finding it challenging to maintain the balance between the quality of their dishes and the price they charge for them. Customers are becoming more price-sensitive, and any increase in the price of the dishes may lead to a drop in sales. The operators are, therefore, trying to strike a balance between the quality of their dishes and the price they charge for them.

In conclusion, the hospitality industry faces significant pressure as food costs continue rising. This upward trend is driven by various factors, impacting businesses across the supply chain. To navigate these challenges, establishments are adapting their menus, seeking cost-saving measures, and collaborating with suppliers. It is crucial for consumers and policymakers to acknowledge the strain faced by the hospitality industry and support efforts to mitigate the impact of spiralling food costs.

The Pubs Advisory Service can help your pub business to become more profitable. If you need help, then please get in contact with us today by clicking HERE.

High Third-Party Fees Lead to 31% of Pub Guests Booking Directly

High third-party fees are leading to a significant number of pub guests booking directly with the establishment. According to recent statistics, 31% of guests are choosing to book directly with pubs, rather than using third-party booking sites. This trend is thought to be due to the high fees charged by third-party booking sites, which can eat into the profits of pubs and other hospitality businesses.

While third-party booking sites can be a useful way for pubs to increase their visibility and attract new customers, they come at a cost. Many sites charge high fees for each booking made through their platform, which can be a significant expense for pubs, particularly those with low-profit margins. As a result, many pubs are now encouraging guests to book directly with them, either through their own website or by phone, in order to avoid these fees and boost their bottom line.

Understanding High Third-Party Fees

Third-party fees are becoming increasingly common in the hospitality industry. These fees are charged by third-party booking platforms, such as Booking.com and Expedia, to hotels, pubs, and restaurants for facilitating bookings. While these platforms are certainly useful for businesses looking to increase their online presence, they come at a cost.

High third-party fees can have a significant impact on a business’s bottom line. In fact, a recent survey found that 31% of pub guests now prefer to book directly with the venue to avoid these fees. But what exactly are these fees, and why are they so high?

Third-party fees typically range from 15-30% of the booking price. For example, if a guest books a room for £100 through a third-party platform, the hotel may only receive £70-85 of that booking. This is because the platform takes a cut of the booking price as a commission.

While this may not seem like a huge amount, it can quickly add up. For a business that relies heavily on third-party bookings, these fees can eat into profits and make it difficult to compete with other businesses that are not subject to the same fees.

One reason why third-party fees are so high is that these platforms invest heavily in marketing to attract customers. This includes advertising on search engines, social media, and other online platforms. The cost of these marketing efforts is passed on to the businesses that use the platform in the form of higher fees.

Another reason why third-party fees are high is that these platforms offer a range of services to businesses, including customer service and payment processing. While these services are certainly useful, they come at a cost, which is passed on to the businesses that use the platform.

Strategies

Pubs have recognized this shift in guest behaviour and are taking proactive measures to incentivize direct bookings. They are implementing various strategies, such as promoting exclusive offers, loyalty programs, and personalized experiences available only to guests who book directly. These efforts aim to provide a compelling value proposition that encourages guests to bypass third-party sites and establish a direct connection with the pub.

Additionally, the COVID-19 pandemic has further highlighted the advantages of direct bookings for pub guests. Direct communication with the pub enables better flexibility, personalized customer service, and the ability to address any specific requests or concerns effectively.

In conclusion, the escalating fees associated with third-party booking sites have led to a significant portion of pub guests choosing to book directly with the establishments. This trend reflects a growing demand for price transparency and the desire to avoid additional costs. By promoting direct bookings and offering enticing incentives, pubs can capitalize on this shift in consumer behaviour, foster stronger relationships with their guests, and enhance their overall guest experience.

The Pubs Advisory Service can help your pub business to become more profitable. If you need help, then please get in contact with us today by clicking HERE.

Respect Job Candidates as Valued Guests: A Guide to Creating a Positive Hiring Experience

When hiring new employees, it’s essential to treat potential candidates with the same level of respect and hospitality that you would extend to your valued guests. Just as you strive to provide exceptional service and create a welcoming environment for your customers, adopting a similar approach during the hiring process can have numerous benefits for your business. Treating potential employees as guests is a concept that has been gaining traction in recent years. The idea behind this approach is to create a positive candidate experience that will help attract top talent and boost the employer brand. When companies treat potential employees as guests, they show that they value their time and effort and are committed to providing a positive experience, even if the candidate does not end up being hired.

One of the key benefits of treating potential employees as guests is that it can help companies stand out in a crowded job market. In today’s highly competitive hiring landscape, candidates have more options than ever before, and companies need to find ways to differentiate themselves. By providing a positive candidate experience, companies can create a lasting impression that will help them attract top talent and build a strong employer brand. Additionally, treating potential employees as guests can help companies improve their retention rates by creating a positive first impression that sets the tone for the entire employee experience. By treating potential employees as guests, you convey a positive and professional image of your company. This approach not only enhances your employer brand but also helps attract top talent who appreciate being valued and respected throughout the recruitment journey.

The Importance of Treating Potential Employees as Guests

When it comes to hiring new employees, it’s easy to forget that the recruitment process is a two-way street. Just as a company is looking for the best candidate to fill a role, potential employees are also assessing the company to see if it’s the right fit for them. This is why it’s important to treat potential employees as guests, making them feel welcome and valued from the very beginning.

Treating potential employees as guests can have a number of benefits for a company. Firstly, it can help to create a positive first impression, which is crucial in the recruitment process. A company that makes an effort to welcome potential employees and make them feel comfortable is more likely to be viewed favourably, which can help to attract top talent.

In addition, treating potential employees as guests can help to create a positive company culture. By showing that the company values and respects all individuals, regardless of whether they are employees, potential employees are more likely to view the company as a desirable place to work. This can help to increase the number of high-quality candidates who apply for roles within the company.

There are a number of ways that companies can treat potential employees as guests. For example, they could offer a tour of the office or workplace, provide refreshments during the interview process, or assign a member of staff to act as a point of contact for any questions or concerns. By making an effort to go above and beyond, companies can help to create a positive and welcoming environment for potential employees.

Overall, treating potential employees as guests is an important part of the recruitment process. By making an effort to create a positive first impression and show that the company values all individuals, companies can attract top talent and create a positive company culture.

Key considerations

First Impressions Matter

When it comes to treating potential employees like guests, creating a welcoming environment is crucial. The first impression sets the tone for the entire experience, and it’s important to get it right. The reception area should be tidy and well-lit, and any staff members who interact with potential employees should be friendly and approachable.

One effective way to create a welcoming environment is to offer refreshments. Providing tea, coffee or water can help potential employees feel more at ease and comfortable. Additionally, providing a comfortable seating area can significantly impact the overall experience.

Clear Communication

From the moment candidates express interest in your job opening, respond promptly to their inquiries and make them feel acknowledged and valued right from the start. Clear communication and a positive first impression set the stage for a great candidate experience. Be transparent and open in all your communications with candidates. Clearly outline the job requirements, expectations, and the recruitment process. Keep candidates informed at each stage, providing timely updates on their application status. Effective communication fosters trust and demonstrates your commitment to a fair and inclusive hiring process.

Professional Environment

Just as you strive to create a welcoming atmosphere for your guests, ensure that the interview setting reflects a professional and comfortable environment. Prepare interviewers to be respectful, attentive, and mindful of the candidate’s experience. Show genuine interest in their background, skills, and aspirations, making them feel valued and heard.

Maintaining Open Communication

Another key aspect of treating potential employees like guests is maintaining open communication. This means keeping potential employees informed about the hiring process and being transparent about what they can expect.

One effective way to maintain open communication is to provide regular updates. This can be done via email or phone and can help potential employees feel more engaged and informed throughout the process. Additionally, providing a clear timeline for the hiring process can help set expectations and reduce anxiety.

Timely Feedback

Provide timely feedback to candidates after each stage of the hiring process. Whether it’s a rejection or an invitation for further assessment, prompt and constructive feedback shows your respect for their time and effort. This approach also allows candidates to improve their skills and performance based on your valuable insights.

Positive Closure

Regardless of the final hiring decision, conclude the candidate’s journey with a positive experience. Express appreciation for their interest and efforts, and if appropriate, provide guidance for their future career development. Leaving a positive impression, even for candidates who weren’t selected, can lead to future recommendations and maintain a positive reputation for your business.

By treating potential employees as guests throughout the recruitment process, you foster a culture of respect, professionalism, and inclusivity. This approach not only attracts talented individuals but also helps build a positive employer brand and enhances your overall company reputation.

Remember, creating a positive candidate experience is not only the right thing to do but also beneficial for your business in the long run. By treating potential employees as valued guests, you set the stage for successful hires who will contribute to the growth and success of your organization.

 

The Pubs Advisory Service can help your pub business to become more profitable. If you need help, then please get in contact with us today by clicking HERE.