Terms.

Please find our policies governing subscribers’ and non-subscribers’ use of the site below, you can also download and save all our policies using the links below.

Cancellation Policy: You can cancel any subscription at any point. If you cancel after a payment has been processed, no refunds will be provided. Your subscription will remain active for the remainder of the current billing period, and no subsequent charges will be applied. Initially, please cancel your subscription by clicking this link HERE. Failing that, you can email the office to see if we can help admin@pubs.expert 

Note as of Nov 2025, if you “raise a dispute” to cancel a subscription, Stripe will charge for the dispute management (approx £20). We reserve the right to pass this charge on to the subscriber as it can be easily avoided by using the link above or by emailing us. Please think before raising a dispute using Stripe, as it could come at a cost to you.

To Log in to your account, use this link HERE  If you cannot log in, contact the office HERE

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Website Subscribers Policy

(the “website” pubs.expert)

 

General Policy for Website Resources

As a paid-for subscriber. or non-subscriber (i.e. site visitor), you have access to information and resources based on subscription, note some pages are free to any site visitor and need no subscription. To ensure fair and appropriate use of these resources, please adhere to the following policy, and in the case of those with higher tiers of paid-for subscription the other policies on our terms page apply.

  1. Personal Use Only: The information and resources provided on this website whether free or as part of a paid-for subscription are for your personal use only. You are not permitted to redistribute, share, or repost any content without explicit permission from us.
  2. Copyright Protection: All content on this website is protected by copyright laws. Unauthorized use, reproduction, or distribution of any material is strictly prohibited and may result in legal action.
  3. No Substitution for Legal Advice: The information and resources provided on this website are intended for general informational purposes only and should not be considered a substitute for professional legal advice. Always consult with a qualified legal professional for specific legal matters.
  4. No Contract of Advice: The use of this website and its resources does not constitute a contract of advice or form a client relationship between the subscriber and the service provider. Any information and resources provided is for general purposes only and does not create a client-advisor relationship.
  5. This website provides links to third parties. Pubs Advisory Service Ltd is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the website, electronic communication, or other documentation. While the information contained within the site is periodically updated, no guarantee is given by Pubs Advisory Service Ltd that the information provided in this website is correct, complete, and up-to-date. Although the Pubs Advisory Service Ltd website may include links providing direct access to other resources, including third-party websites, Pubs Advisory Service Ltd is not responsible for the accuracy or content of information contained in these sites. Links from Pubs Advisory Service Ltd to third-party sites do not constitute an endorsement by Pubs Advisory Service Ltd of the parties or their products and services. The appearance on the Pubs Advisory Service Ltd website of advertisements and product or service information does not constitute an endorsement by Pubs Advisory Service Ltd, and Pubs Advisory Service Ltd has not investigated the claims made by any supplier or advertiser. Product information is based solely on material received from suppliers and third parties.
  6. Respect for Intellectual Property: Respect the intellectual property rights of others. Do not use any content from this website in a manner that infringes on the rights of the content creators.
  7. Compliance with Terms of Service: By using this website, you agree to comply with our terms and if you are a paid-for subscriber this includes the other policies we set forth under our terms – see the footer of the website for a link. Failure to adhere to these policies may result in the termination of your subscription and or access to the website.
  8. Personal information will be kept confidential and handled in accordance with our Privacy Policy
  9. Contact for Permissions: If you wish to use any content from this website beyond personal use, please contact us at admin@pubs.expert
  10. Contact Policy: As either, a client under a letter of engagement, subscriber, or non subscriber (i.e. site visitor), you agree that we may contact you via email, phone, or text messaging for updates, promotions, and other communications related to our services. You have the option to opt out of these communications at any time by following the instructions provided in the communication or by contacting us directly.

 

Pubs Advisory Service Ltd. Registered at Companies House 07963033.

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Podcast Extra and Pub Business Resources subscribers’ Policy

 

  • Services: You get access to all the benefits listed under the benefits button on the register page of the website, https://pubs.expert/register/
  • There is no service, personal or business, associated with this subscription. If you require service i.e., support, take out a VIP subscription, which allows 1 hour per month of non-representative support. If you require representation, contact the office on admin@pubs.expert and ask to become a client under a letter of engagement.
  • Cancellation Policy: You can cancel your subscription at any point. If you cancel after a payment has been processed, no refunds will be provided. Your subscription will remain active for the remainder of the current billing period, and no subsequent charges will be applied. Initially, please cancel your subscription by clicking this link HERE. Failing that, you can email the office to see if we can help admin@pubs.expert Note as of Nov 2025, if you “raise a dispute” to cancel a subscription, Stripe will charge for the dispute management (approx £20). We reserve the right to pass this charge on to the subscriber as it can be easily avoided by using the link above or by emailing us. Please think before raising a dispute using Stripe, as it could come at a cost to you.

 

Pubs Advisory Service Ltd. Registered at Companies House 07963033.

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VIP Website Subscribers Policy (the allowance)

And or those Clients part-paying invoiced work (no allowance)

 

  1. Clients part paying invoices:
    • Clients of the Pubs Advisory Service Ltd are persons (or entities) who have agreed or acted upon the terms laid out in a letter of engagement. At our express discretion, and or via a written offer, are permitted to part-pay for invoiced work via the VIP  £80pcm subscription payment. i.e., pay off advice or work which is charged to the client on an hourly basis, or which has a fixed fee.
    • Enrolling to an £80pcm subscription payment to pay any invoiced work will entitle the client to a website subscription and access to the website resources but not any contact allowance described at point 2 of this policy.
    • Clients who pay off their invoice balances with a £80pcm subscription will then roll over, that is to say, they will, unless cancelled by the client, continue to subscribe to the website under the £80pcm payment they set up and get the allowance in point 2 for as long as they continue to pay the £80pcm.
  2. Monthly Limit & Frequency of contact (the allowance):
    • This service is aimed at small business owners i.e., single site, one one-on-one consultation support, non-representative delivered by calls, messaging, email, Zoom calls etc.
    • If you have multiple sites or complex corporate structures, please contact the office admin@pubs.expert
    • If you require representation e.g. Valuation Office Agency / Check Challenge Appeal or Pubs Code Adjudicator referral, report writing, etc, you need to be under a letter of engagement (LOE) where different charges apply. Apply to become a client by contacting the office admin@pubs.expert
    • VIP Subscribers are restricted to a total of 60 minutes of call time or 12 emails or equivalent social media / messenger app within a single month.
    • Calls should not exceed 60 minutes in total.
    • Emails should not exceed 12 in total and are assumed to be 5 minutes each in duration. Simple one-word replies are not counted e.g. ok, thanks for letting me know etc.
    • WhatsApp, voicemail, voice notes and all other Messenger-type app contacts will be counted as email
    • Note the monthly limit and frequency of contact (the allowance) does not apply to Clients defined in point 1. Clients have previously agreed to our hourly rate under their Letter of Engagement under which any contact is subject to invoice.
  3. Replies to contact:
    • Replies to contacts are usually within a working day but are not guaranteed – typical office hours, Mon-Fri, all bank holidays observed and annual leave will also be advised.
    • VIP Subscribers should allow reasonable time for a response and not send repeated contact chasing an answer.
  4. Abuse of the Policy:
    • This is described as behaviour or action by a VIP subscriber for whom we hold no letter of engagement, that exceeds the established limits and guidelines set forth in the Policy, thereby impacting the availability and quality of service for other subscribers. Examples of abuse include but are not limited to, repeatedly exceeding the monthly limit of call time or emails, making excessive or unreasonable demands for support, using the service for purposes other than those intended, and failing to adhere to the guidelines for response times and contact frequency. Abuse of the policy may result in restrictions, limitations, or termination of service.
  5. Subscription for Breach: If fair use is breached, VIP Subscribers can, at our discretion, be required to become a client and agree to our Letter of Engagement and with that, be invoiced at the contracted hourly rate.
  6. Cancellation Policy: You can cancel your subscription at any point. If you cancel after a payment has been processed, no refunds will be provided. Your subscription will remain active for the remainder of the current billing period, and no subsequent charges will be applied. Initially, please cancel your subscription by clicking this link HERE. Failing that, you can email the office to see if we can help admin@pubs.expert Note as of Nov 2025, if you “raise a dispute” to cancel a subscription, Stripe will charge for the dispute management (approx £20). We reserve the right to pass this charge on to the subscriber as it can be easily avoided by using the link above or by emailing us. Please think before raising a dispute using Stripe, as it could come at a cost to you.
  7. Applicability to Messages, Emails and Calls:
    • This fair use policy applies to both messenger app type contact, emails and calls.
    • Breakages, there is no rollover or carrying forward of any unused amount of Monthly Limit & Frequency of contact.
    • The above policy is subject to review and update, we shall endeavour to message subscribers but policies can be found under the download section of the website https://pubs.expert/terms
    • For any queries or feedback related to this policy, Subscribers can email us at admin@pubs.expert
    • Personal information will be kept confidential and handled under our privacy policy.

 

Pubs Advisory Service Ltd. Registered at Companies House 07963033.

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Artificial Intelligence subscription for all Paid-for Subscribers Policy

 

Pubs Advisory Service Ltd offers as a benefit to all its Paid-for Subscribers an Artificial Intelligence (Ai) subscription service via the nominated provider, in this case Baisics Limited Company number 15269227. By accessing and using the Ai service provide by and under your Pubs Advisory Service Ltd Subscription, you agree to the following terms and conditions:

  1. Paid-for Subscribers to the Pubs Advisory Service Ltd agree to us sharing basic contact information with the nominated provider for the express purpose of setting up a Ai subscription of which you will be notified about via email
  2. The allowances of monthly credit under the Ai subscription varies by your type of subscription. Subscribers paying £20pcm get 200 credits with the nominated provider.VIP subscribers paying £80pcm get 400 credits with the nominated provider. If you find the amount of credit is not as described please inform the nominated provider.
  3. Disclaimer of Liability: Pubs Advisory Service Ltd is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information or services provided through the Artificial Intelligence subscription. While we strive to ensure the accuracy and reliability of the information and services provided, no guarantee is given that the information is correct, complete, and up-to-date.
  4. Third-Party Content: The Artificial Intelligence subscription may include links to third-party websites, resources, and content. Pubs Advisory Service Ltd is not responsible for the accuracy or content of information contained in these third-party sites. Links to third-party sites do not constitute an endorsement by Pubs Advisory Service Ltd of the parties or their products and services.
  5. No Endorsement: The appearance of advertisements, product or service information, or any other content on the Pubs Advisory Service Ltd website or through the Artificial Intelligence subscription does not constitute an endorsement by Pubs Advisory Service Ltd. We have not investigated the claims made by any advertiser or third party. Product information is based solely on material received from suppliers and third parties.
  6. Indemnification: By subscribing to the Artificial Intelligence service, you agree to indemnify, defend, and hold harmless Pubs Advisory Service Ltd, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable legal fees and costs, arising out of or in any way connected with your access to or use of the Artificial Intelligence subscription service.
  7. Changes to the Policy: Pubs Advisory Service Ltd reserves the right to modify this Indemnity Policy at any time. Any changes will be posted on our website https://pubs.expert/downloads/, and it is your responsibility to review this policy periodically to ensure you are aware of any updates.
  8. Abuse of the Policy: Abuse of the policy may result in restrictions, limitations, termination of service.
  9. Subscription for Breach: If fair use is breached, VIP Subscribers can, at our discretion, be required to become a client and agree to our Letter of Engagement and with that, the contracted hourly rate.
  10. Privacy and Confidentiality: Personal information will be kept confidential and handled in accordance with our privacy policy.
  11. Breakages, there is no roll over or carrying forward of any unused number of credits. Should you need more credits either amend your PAS subscription to a higher teir or contact Baisics on office@baisics.co.uk
  12. For any queries or feedback related to this policy, Subscribers can email us at admin@pubs.expert

 

Pubs Advisory Service Ltd. Registered at Companies House 07963033.

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Podcast Disclaimer Policy

General Information The information provided on this podcast is for general informational purposes only. All information on the podcast is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the podcast.

Guest Opinions The views, opinions, and beliefs expressed by guests appearing on this podcast are their own and do not necessarily reflect the views, opinions, or beliefs of Pubs Advisory Service Ltd / Our Pubs Speak Out Podcast, its hosts, or its affiliates. The appearance of a guest on this podcast does not constitute an endorsement or approval of their statements, opinions, or beliefs by Pubs Advisory Service Ltd / Our Pubs Speak Out Podcast.

Not Professional Advice The content of this podcast is not intended to be a substitute for professional advice, including but not limited to legal, financial, or business advice under a letter of engagement. Always seek the advice of a qualified professional with any questions you may have regarding a specific matter. Never disregard professional advice or delay in seeking it because of something you have heard on this podcast.

No Client-Advisor Relationship Listening to this podcast does not create a client-advisor relationship between you and the podcast hosts or guests. Any reliance you place on such information is therefore strictly at your own risk.

Third-Party Links This podcast may contain links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the podcast or any website or feature linked in any banner or other advertising.

Intellectual Property Respect the intellectual property rights of others. Do not use any content from this podcast in a manner that infringes on the rights of the content creators.

Compliance with Terms of Service By using this podcast, you agree to comply with our terms and conditions. If you are a paid-for subscriber, this includes the other policies we set forth under our terms.

Limitation of Liability In no event shall we be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the podcast.

Changes to This Policy We may update our Disclaimer Policy from time to time. We will notify you of any changes by posting the new Disclaimer Policy on this page. You are advised to review this Disclaimer Policy periodically for any changes. Changes to this Disclaimer Policy are effective when they are posted on this page.

Contact Us If you have any questions about this Disclaimer Policy, you can contact us at Admin@pubs.expert Pubs Advisory Service Ltd. Registered at Companies House 07963033.